Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
General Order Information
You’ll get to choose the date and 4-hour time window that suits you.
You don’t need an account or sign in to place your order.
You can choose a separate shipping address than your billing address during checkout. If you put in the wrong address, simple contact us 24 hours before your delivery and we’ll change it for you.
As per our privacy policy, we don’t keep or store your credit card information.
We don’t charge sales tax on food items.
We currently ship to Calgary, Langdon, Airdrie, Okotoks and Cochrane. Alternatively you can pick up at our warehouse for free or have it shipped to a friend or family member.
You will receive a confirmation email of your order. If your card is declined or wrong information provided Stripe does not hold for processing.
Yes, you can pick up your products at our warehouse within the date and 3-hour time slot you choose.
On the delivery day, you’ll be send a text with a link to track your delivery. Usually we try and provide an eta.
Delivery Terms of Service
Home Delivery Terms of Service
Not to worry, our couriers will drop the product off at your front door and you’ll be notified when it’s been delivered. You also have the ability to track your order by GPS once it leaves our warehouse.
***If you need to reschedule delivery, please contact us 24 hours before your delivery date.***
We deliver to all types of homes. We communicate with you directly by text. If you have concierge service in your building and want the delivery assistant to leave the order there, we need written approval in the delivery notes of your order to do so.
When will my order be ready? Your order will be available for you to pick up anytime during the 4-hour order window. Your order will be ready for pick up at the start time of the 4-hour window.
If you find yourself unable to pick up your order within the timeslot chosen, please call us using the number at the top or bottom of this website to re-schedule your pickup time.
Our goal is to ensure that your delivery is on time and the service is professional. We stand behind our commitment. We are happy to help resolve your issue. Please contact us within 24 hours of your delivery.
We give you the option of picking your delivery day and 4-hour time window so that you can be home to receive the delivery or at least be on your way home. Our delivery couriers will contact you prior to their arrival, so you will know when to expect them. You can also track your delivery in real-time with our GPS tracking service.
Absolutely, as long as the delivery address is within our delivery area. Just fill out the shipping on the checkout page where you want your delivery shipped.