Mistakes happen and we are here to help. Please reach out to us for support and provide order details including the campaign you are supporting, The order number, and your name (name on invoice) and let us know what changes need to be made.
***Changes need to be made 24 hours before shipping and a new shipping day may have to be provided.***
Almost all items are either individually quick frozen or packaged individually. Example, the chicken comes in a 4kg pack size but are individually quick frozen so you can easily grab one piece out of the box at a time. Steaks are vacuum sealed, either individually or on packages of 4, just take out what you need per serving.
Fill out the Form on the contact us page (urfundraising.com) and provide us with the following;
Photo of the product tracking code located on the box
Photo of the product to show us the quality concern
Briefly describe the quality concern
How much of the case was unusable?
We will either replace the product or issue you a refund at our discretion.
Once we have all the information you can expect to receive your refund or replacement product within 15 business days.
Depending on the circumstances we may need to arrange pickup of the product.
We do not accept any returns after 5 days of shipping.
All refund recipients will receive an email confirmation for their records
You’ll have 5 days from date of shipping.
Why do we need this information?
In order to keep our 100% guarantee and to maintain the best quality products, we need to keep our suppliers accountable. This information is relayed back to the supplier so that they can track the problem(s) allowing us to avoid getting poor quality products in the future.
How long does it take?
Once we receive your request it usually takes us 3 to 5 business days to process, and then it takes your bank 5 to 10 business days to process our refund request.